Refund policy

Return & Refund Policy

Effective Date: [5/9/25]

At Solidified Collective, we believe in offering a refined and exceptional experience to our clients, not only through our collections but also in the after-purchase service we provide. While we are confident you will love your purchase, we understand that sometimes returns and exchanges are necessary. Please review our policy below.

1. Returns

We want you to be completely satisfied with your purchase. If, for any reason, you wish to return your item, we kindly ask that you adhere to the following guidelines:

  • Eligibility for Returns:

    • Items must be returned within 14 days from the date of delivery.

    • Items must be unworn, unused, and in original condition, with all tags and packaging intact.

    • Final sale items and limited edition pieces are non-returnable.

  • Luxury Handling:
    We encourage you to inspect your item as soon as it arrives, as our garments are crafted with precision. If there are any concerns with the condition of the item upon receipt, please contact us immediately to resolve the issue promptly.

2. Exchanges

If you would prefer to exchange an item for a different size or color, we are happy to accommodate your request, subject to availability:

  • Please reach out to our customer service team at worldwidesolidified@gmail.com within 7 days of receiving your order to initiate an exchange.

  • Exchanges are subject to product availability. If your desired size or style is unavailable, we will process a refund instead.

3. Refunds

Refunds will be issued in the original form of payment. Upon receiving your return, we will inspect the items, and if they meet the conditions outlined above, we will process your refund. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.

  • Shipping Fees:

    • Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

4. Return Shipping

  • Return Shipping Fees:

    • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

    • We recommend using a trackable shipping service to ensure your return is safely received.

  • International Returns:

    • Customs duties, taxes, or import fees are the responsibility of the customer and are non-refundable.

5. Damaged or Defective Items

In the rare case that your item arrives damaged or defective, we will cover the return shipping cost and ensure that your item is replaced or refunded promptly.
Please contact us within 48 hours of receiving your item with a description and photos of the damage for expedited service.

6. How to Return an Item

To initiate a return or exchange, please email our team at worldwidesolidified@gmail.com with the following details:

  • Your order number

  • The item(s) you wish to return or exchange

  • Reason for return/exchange

We will then guide you through the next steps to ensure a smooth return process.

7. Contact Us

For any further inquiries or concerns about your return or exchange, our customer service team is here to assist you. Please contact us at:
Email: worldwidesolidified@gmail.com

Thank you for choosing Solidified Collective. We are honored to have you as part of our community and are committed to providing you with the highest level of service.